shipping/policies

Contact me at orders@esdesignsjewelry.com with any questions or to request a custom order.

 

turnaround time

Please note that some of my pieces are made to order (rings) which means they won't ship immediately. Stacking rings typically ship within 3-5 days, and wedding and engagement rings take 1-3 weeks, so if you need your order by a specific date please contact me or let me know in the notes area when you order.

 

tax

If your order will ship to an address within New York State, sales tax will be added.

 

shipping

Shipping rates for orders valued at less than $100 are as follows:

 

Domestic First Class (2-5 days) $3.75 Domestic Priority (2-3 days) $6 Domestic Priority Express (1-2 days) $20 International First Class (no estimated delivery time, usually 2-6 weeks) $6.50 International Priority (6-10 days) $22 International Priority Express (3-5 days) $55

 

Orders are insured, so for orders valued over $100, shipping rates increase by about $1 per $100 of value. 

 

Domestic orders will receive an email with a tracking number. For international first class orders, tracking is available to the following countries: Canada, Australia, Belgium, Brazil, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain and Switzerland. If you'd like tracking and your order is not shipping to one of these countries consider choosing Priority Express shipping.

 

International first class shipping times vary by location, so there's no estimated delivery time. Orders usually arrive within 2 to 6 weeks. If you need your order to arrive by a certain date, I recommend choosing Priority or Express Mail.

 

packaging

I try to use the smallest amount of packaging that will allow your order to arrive safely, in order to reduce waste. For orders of multiple items, pieces can be gift-boxed either together or separately, so please let me know if you have a preference, otherwise I'll use a single gift box for two items.

 

returns/exchanges

Returns or exchanges on regular or made-to-size pieces are accepted within 30 days, or by special arrangement. Custom orders, items that have been worn, and engraved items are non-returnable, but adjustments to the piece are often possible.

 

Most rings can be re-sized free of charge, or exchanged for a different size, if unworn and returned within 30 days. In some cases, re-sizing will require extra materials and/or labor and a fee will be charged. Some rings cannot be re-sized. If a piece needs repair at any time, you can contact me for a cost estimate.

 

To return or exchange an item, ship to:

 

Elizabeth Scott
PO Box 177
Altamont NY 12009

 

Include instructions and a check or money order for $3.75 for shipping if you're sending an exchange. For order values over $100, contact me and I'll let you know what the correct amount for return shipping will be. If you'd like to use PayPal you can pay for your shipping costs that way, and I can even email you a pre-paid label to print out. Contact me and I'll send you an invoice to pay for your shipping label. (This method can be used for returns and exchanges. A printable shipping label is often easier than going to the post office.)